Terms of Service
Dpdf Terms of Service
Welcome to Dpdf! These Terms of Service are an important agreement between you and us. By using our services, you agree to these terms.
About Our Services
Service Content
Dpdf provides convenient online PDF processing services, including but not limited to format conversion, document editing, file compression, and other functions.
Service Availability
We strive to keep the service stable and available. We target 99.9% availability on a 24×7 basis, which does not constitute an SLA guarantee. We will notify you of important maintenance in advance when feasible.
Account Usage Rules
Account Security
- Your Responsibility: Keep your account credentials secure and take responsibility for all activities under your account
- Security Notice: If you detect unusual activity, contact us immediately
- Prohibited: Do not share your account or use another person’s account
Age Restrictions
Our service is not intended for children under 13. Users aged 13–18 require guardian consent.
Usage Behavior Standards
To maintain a good service environment, please:
What you should do:
- Use our services legally and compliantly
- Respect others' intellectual property rights
- Comply with relevant laws and regulations
What you should not do:
- Upload illegal or harmful content
- Spread spam or malicious software
- Attempt to damage or interfere with service operation
- Bypass our security measures
- Reverse engineer the service
Data Security and Privacy
How We Protect Your Data
- TLS encryption in transit; encryption at rest
- Strict access control and multi‑factor authentication
- Regular security assessments and penetration testing
- Employees sign confidentiality agreements and receive security training
- Files are only decrypted temporarily during processing
- After deletion, data is securely purged according to our procedures
Data Storage Location
We primarily process and store data in the EU/EEA. When cross‑border transfers are required, we comply with applicable laws and adopt equivalent safeguards.
Paid Service Information
Pricing and Payment
- Transparent Pricing: See the pricing page on our website
- Price Changes: We will provide 30 days’ notice before changes take effect
- Auto‑renewal: Subscriptions renew automatically; you can cancel anytime
- Secure Payments: All payment information is encrypted
Refund Policy
- Except where required by law, refunds are generally not provided
- Cancellation takes effect in the next billing cycle
- Contact support for special cases
Your Data Rights
You have the following rights regarding your data:
- Access: Obtain your personal information we hold
- Rectification: Request correction of inaccurate personal information
- Erasure: Request deletion of your personal information
- Restriction: Restrict our processing of your personal information
- Portability: Export your data in a standard format
- Objection: Object to our processing of your personal information
To exercise these rights, please contact our customer service.
Intellectual Property
Your Content Rights
- You retain complete ownership of uploaded content
- You authorize us to perform necessary technical processing to provide services
Our Service Rights
- Dpdf's software, design, trademarks, and other intellectual property belong to us
- Without authorization, please do not copy, modify, or distribute our service content
Disclaimer and Liability Limitations
Service Statement
- The service is provided “as is”, with continuous improvements to quality
- We are not responsible for interruptions caused by factors beyond our control
Liability Scope
- Except for willful misconduct or gross negligence, our liability is limited
- The maximum aggregate liability is limited to the service fees paid in the past three months
- We are not liable for indirect, incidental, or consequential losses
Terms Updates
Update Notifications
When we update these Terms, we will:
- Post a notice in a prominent place on the website
- Email registered users
- Provide 30 days’ advance notice for material changes
Effective Method
After updates, continued use of the service indicates your acceptance of the new terms.
Service Termination
How to Terminate
- Your choice: You can stop using our services at any time
- Our rights: We may terminate service provision for serious violations of terms
Post-termination Handling
- Data backup: Please back up important files promptly
- Data retention: We will handle your data according to legal requirements
- Rights and obligations: Certain rights and obligations of both parties remain effective after termination
Other Important Terms
Complete Agreement
These terms constitute the complete agreement between us, superseding all previous related agreements.
Term Validity
If any provision in the terms is deemed invalid, it does not affect the validity of other terms.
Dispute Resolution
In case of disputes, we hope to resolve them through friendly consultation.
Contact Us
If you have questions or suggestions, contact us:
- Email: [email protected]
- Response Time: General inquiries within 3 business days; urgent matters prioritized with an initial response within 24 hours
- Personal data rights requests: Responded to within 30 days
Last revised: September 12, 2025
Thank you for choosing Dpdf, we are committed to providing you with safe and convenient service experience!