Privacy Policy
Privacy Policy
Thank you for using Dpdf. We understand your concerns about privacy. This policy explains how we collect, use, and protect your information.
Core Commitments
Our core commitments:
- File Security: Your files will never be leaked or misused
- Data Protection: We protect your data with encryption in transit (TLS) and at rest
- Transparency: We are transparent about data use and never sell your personal information
- User Control: You can access, modify, or delete your data at any time
Information We Collect
We collect the following types of information:
Information You Provide
- Account Information: Email, username, and other basic information
- Profile Information: Other information you choose to share
- Payment Information: Necessary payment information for subscriptions
- Feedback Information: Information you submit via support or feedback channels
Information Collected Automatically
- Technical Information: Device model, browser type, operating system
- Usage Data: Access times, feature usage, performance metrics
- Log Data: IP address, visited pages, error reports
How We Use Information
We collect information to provide better services:
- Provide, maintain, and improve Dpdf services
- Process your requests and provide support
- Send important service notices and updates
- Secure the service and prevent fraud
- Optimize user experience and product quality
Information Sharing Principles
We do not sell your personal information. We only share data when necessary:
- With Your Consent: When you explicitly authorize
- Service Providers: Trusted partners required to deliver the service
- Legal Compliance: To comply with laws or protect legitimate rights
- Security: To prevent fraud or address security threats
Trusted Partners
- Cloud storage providers
- Payment processors
- Analytics providers
- Customer support providers
All partners must comply with strict confidentiality obligations and process data only under our instructions.
Security Measures
We use industry‑leading security practices to protect your data:
File Protection
- TLS encryption in transit; encryption at rest
- Files are only decrypted temporarily during processing and are deleted after completion or cleared within the minimum necessary retention period
- When you delete files, we securely purge the data
System Security
- Access Control: Strict permissions and multi‑factor authentication
- Security Audits: Regular assessments and penetration testing
- Intrusion Detection: Real‑time monitoring and protection
- Disaster Recovery: Robust backup and recovery mechanisms
Data Storage and Transfers
We primarily process and store data in the EU/EEA. When cross‑border transfers are required, we comply with applicable laws and implement equivalent safeguards (e.g., Standard Contractual Clauses).
Cookies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze service usage
- Provide a more personalized experience
- Maintain account security
You can control cookies in your browser settings; some features may be affected.
Your Rights
You have the following rights regarding your personal information:
| Right | Description |
|---|---|
| Access | Obtain the personal information we hold about you |
| Rectification | Request correction of inaccurate information |
| Erasure | Request deletion of your personal information |
| Restriction | Restrict our processing of your information |
| Portability | Export your data in a standard format |
| Withdraw Consent | Withdraw previously granted consent at any time |
We respond to rights requests within 30 days.
Data Retention
We retain information only as necessary:
- Service Period: For as long as needed to provide the service
- Legal Obligations: As required by law
- Dispute Resolution: For handling potential disputes
When no longer needed, we securely delete or anonymize the data.
Children’s Privacy
Our services are not directed to children under 13. If we inadvertently collect information from a minor, we will delete it promptly.
If you are a parent or guardian and believe your child has provided personal information without consent, please contact us.
Policy Updates
We may update this policy. For material changes, we will:
- Post a notice in a prominent place on the website
- Notify registered users by email
- Provide 30 days’ advance notice of changes
Continued use of the service indicates your agreement to the updated policy.
Contact Us
If you have questions or want to exercise your rights, contact us:
Email: [email protected]
For general inquiries, we reply within 3 business days. For personal data rights requests, we respond within 30 days. Urgent matters are prioritized with an initial response within 24 hours.
Last updated: September 12, 2025